Return Policy

Refund Policy
Thank you for shopping with us! We value your trust and aim to provide the best shopping experience. Please read our Refund Policy carefully before making a purchase.

📦 Return & Refund Eligibility
We accept returns and refunds only within 48 hours of delivery. After 48 hours, no return or refund request will be accepted under any circumstances.

🎥 Mandatory Opening Video
To be eligible for a return or refund, a proper unedited opening video is mandatory.

The video must clearly show:

The sealed package from all sides

The full unboxing process without cuts or edits

The product received inside the package

Any damage, defect, or missing item clearly visible

Without a proper opening video, no return, exchange, or refund will be approved.

🛑 Conditions for Return or Refund
Returns and refunds will only be considered if:

The product received is damaged

The product is different from the one ordered

A stone or part of the jewellery is missing or broken

The product must be:

Unused

Unworn

In original packaging with tag, box, and bill

❌ Non-Returnable Items
We do NOT accept returns or refunds for the following:

Change of mind or dislike after receiving the product

Size issue (unless it’s our mistake)

Discounted, sale, or clearance items

Customized or personalized products

💰 Refund Method
Once your return request is approved and the item is received back, the refund will be processed within 5–7 working days in the original payment method or wallet balance.

🚚 Return Shipping
Return shipping cost must be paid by the customer unless the product received is wrong or damaged from our side.

📩 Contact Support
For any return or refund request, please contact us within 48 hours of delivery via:

📩 Email:
📞 WhatsApp:
📍 Instagram Page DM:

Your satisfaction matters — thank you for supporting our jewellery business! 💎✨